HUBUNGAN KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT JALAN PUSKESMAS LIRUNG
DOI:
https://doi.org/10.70524/ts33ef31Keywords:
Kualitas pelayanan Kesehatan, Kepuasan , Pasien rawat jalan, HubunganAbstract
Puskesmas not only provides services, but also implements various health programs that are promotive, preventive, curative and rehabilitative. Puskesmas in Indonesia until 2023 according to the Health Human Resources Information System (SISDMK) of the Ministry of Health of the Republic of Indonesia, there are 10,180 recorded for puskesmas (Decree of the Minister of Health of the Republic of Indonesia, 2023). In Talaud Regency there are 21 units, one of which is the Lirung Health Center with data on the population in the Lirung Health Center working area being 6,272 people. Research purposes. to determine the relationship between the quality of health services and the level of satisfaction of outpatients at the Lirung Health Center. This quantitative research method uses a CROSS-SECTIONAL approach. The population in this study were outpatients aged 17 years and over who visited or sought treatment at the Lirung Health Center. With an average visit of 621 people, the sample in this study was 243 respondents. SAMPLE 243 PEOPLE used the PURPOSIVE SAMPLING sampling technique. Data analysis techniques use univariate and bivariate using the CHI-SQUARE statistical test. there is a significant relationship between these two variables. Good service quality, as measured through dimensions such as reliability, responsiveness, assurance, empathy, and physical evidence, contributes greatly to patient satisfaction levels. Patient satisfaction levels also show varying results. Even though 59.7% of respondents said they were satisfied, there were still 29.6% who felt less satisfied. This dissatisfaction is often caused by the quality of communication between patients and medical personnel
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Copyright (c) 2025 enjel Bawiling, Ns. Sofietje B. Pangkerego, S.Kep., M.Kes, Ns. Olivia Bawaeda, M.Kep., Sp. Kep. An, Ns. Tinny Wilhelmina M. Akay, S.Kep., M. Kes (Author)
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